14-day right of withdrawal
If you live in the EU you can cancel your purchase within 14 days after you (or someone you named) receive the product, without giving a reason. Customers outside the EU get the same 14 days from us.
How to return
- Tell us within 14 days through the Contact page, with your order number and the words “I withdraw from my purchase”. You may also use the model form below.
- We reply with the return address. Please do not send anything back before you have it.
- Send the product back within 14 days after you told us, complete and well packed.
Return costs
When you withdraw, you pay the direct cost of sending the product back. If the product is faulty, damaged on arrival or not what you ordered, we cover the return cost.
Your refund
We refund the full amount you paid, including the standard shipping cost of the original order, within 14 days after you told us you withdraw. We may wait until we have received the product back, or until you show proof that you sent it. The refund goes to your original payment method.
You may test the product the way you would in a shop. If it comes back used beyond that, or damaged, we may reduce the refund by the loss in value.
Faulty or wrong product
Contact us within a reasonable time after you notice the problem, with your order number and a photo. Under the 2-year legal guarantee we repair, replace or refund the product.
Model withdrawal form
To Timo Laurens, trading as Drypoint, Barbeelstraat 10, 8020 Oostkamp, Belgium, timo.laurens@gmail.com: I hereby give notice that I withdraw from my contract for the sale of the following goods: [product]. Ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date: [date].
Questions about this page? Contact us.